Whatever is sold here gets bought one month at a stretch, and the charge arrives first. Below, precisely which circumstances put money back and which leave it where it is, so that nobody ends up settling the point under pressure.
Issue dated 29 August 2026Charging happens monthly and arrives first, ahead of whichever month it covers. Close a line at any moment that suits and the month already bought still finishes as normal. Part months are neither divided nor returned.
Where the error was ours, where a payment came out twice, or where something paid for was never delivered, money goes back with no argument attached. Every case appears below, so that nobody has to negotiate one halfway through a difficult week.
Checkout produces the opening charge, which buys the month starting that day. Every renewal afterwards falls on the same date, always paying for the month ahead.
Adding counts mid month joins the existing subscription and Stripe divides the remainder. Cutting counts applies at the next renewal, since the licences behind whatever you removed are already committed for the month under way.
To close a line, open the card and billing panel behind your portal sign in, or send us a memo asking for it. Both routes reach the same desk and neither one needs notice.
Nothing in this catalogue carries a minimum term and no charge attaches to leaving early. What closing does is halt the renewal ahead. Nothing goes dark the instant you press it, because the current month is already paid and you should receive what you paid for.
This is worth explaining rather than simply asserting. Buying a line means we buy the licence sitting behind it for that month from the supplier, and that commitment does not shrink because somebody left on the eleventh.
Returning part of a month would mean either absorbing the cost on every closure or lifting the headline figure to cover it. We prefer keeping rates low and being straight about the trade, which is that one month is the smallest thing purchasable here.
A return travels back through Stripe to whichever card paid. Expect it to surface in five working days, or in ten, and understand that the pace there is set by your bank.
Anything that looks like a wrong charge should reach us first. Nearly every disputed one turns out to be a duplicate, a renewal somebody had forgotten, or a count nobody brought down. One reply settles any of the three.
A chargeback raised before you have spoken to us freezes the account while the bank works through its own procedure, which usually outlasts the time asking would have taken. A genuine error still gets put right, and everybody has a worse fortnight getting there.
Write to support@cryptinest.com, or open a memo from the portal. Both land on the same desk.
Growth is immediate. Add counts or add lines at any hour and Stripe divides the month under way, so a machine taken on the twentieth is not charged as though it had arrived on the first.
Shrinking waits for the next renewal. Bring the count down as soon as you notice, and the lower figure is what the following month takes.
Neither direction requires a phone call. Both run from the card and billing panel inside the portal, or by asking us in a memo if you would rather somebody else did it.